Shipping policy
SHIPPING POLICY
Last updated: July 26, 2026
Thank you for shopping with Vexa Tees. All of our products are made to order. Please review the information below before placing your order.
ORDER PROCESSING
Each item is produced specifically for your order.
Most orders require approximately 2–5 business days for production before they are shipped.
Production times may be longer during holidays, sales, or periods of high demand.
Business days do not include weekends or public holidays.
SHIPPING DESTINATIONS
We currently ship primarily within the United States.
Availability, shipping methods, and shipping costs are displayed during checkout based on the customer’s delivery address.
SHIPPING TIMES
Estimated delivery times within the United States are generally:
Standard shipping: approximately 2–8 business days after production.
Delivery estimates are not guaranteed and may vary depending on the product, print provider, destination, carrier, weather conditions, holidays, or other circumstances outside our control.
Shipping time and production time are separate.
SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before payment.
Shipping charges may vary depending on the product, quantity, delivery destination, and shipping method selected.
ORDER TRACKING
When tracking information is available, you will receive a shipping confirmation email containing your tracking details.
Tracking information may take several business days to update after the shipping label has been created.
Please ensure that the email address entered during checkout is correct.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please contact us immediately if you notice an error in your shipping address.
Once an order has entered production or has been shipped, we may be unable to change the delivery address.
Vexa Tees is not responsible for orders delayed, returned, lost, or delivered incorrectly because the customer provided an incorrect or incomplete address.
Additional shipping costs may apply if an order must be reproduced or reshipped because of an incorrect address.
DELIVERY DELAYS
Delivery dates shown on our website or provided by shipping carriers are estimates only.
Vexa Tees is not responsible for delays caused by:
• Shipping carriers
• Severe weather
• Customs procedures
• Public holidays
• Incorrect delivery information
• High seasonal demand
• Events outside our reasonable control
If your tracking information has not updated for an extended period, please contact us so that we can review the shipment.
LOST OR MISSING ORDERS
If your order appears to be lost, please first:
• Check the tracking information
• Confirm that the shipping address is correct
• Check with household members or neighbors
• Contact the shipping carrier
• Check with your local post office
If you still cannot locate your order, contact us at support@vexatees.com with your order number.
We will review the situation with our fulfillment and shipping partners.
PACKAGES MARKED AS DELIVERED
Vexa Tees is not responsible for packages marked as delivered by the carrier but reported as missing.
However, please contact us and we will assist you in reviewing the available tracking information.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery.
Please include:
• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
• A photograph of the shipping label when requested
Approved claims may qualify for a replacement at no additional cost, in accordance with our Return and Refund Policy.
CUSTOMS, DUTIES, AND TAXES
International orders, when available, may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the customer’s responsibility and are not included in the product or shipping price unless explicitly stated during checkout.
ORDER CANCELLATIONS
Because products are made to order, cancellation or modification requests must be submitted as soon as possible.
Once production has started, the order cannot normally be cancelled or modified.
MULTIPLE PACKAGES
Items from the same order may be produced by different fulfillment facilities.
As a result, an order may arrive in more than one package and on different delivery dates.
CONTACT US
For questions regarding production, shipping, or delivery, contact us at:
Business name: Vexa Tees
Email: support@vexatees.com
Website: https://vexatees.com